Frequently Asked Questions
Technology

To ensure that the core of your Sleep System is protected and remains clean, adjustable and comfortable for years to come, we seal the core with a Polyurethane film membrane. This membrane is permanently affixed to the core and is impermeable by both water and air (along with many other things that you don’t want making their way into your SWITLIK Sleep System!).

With most mattresses, the off-gassing comes from the adhesive joining the different layers. With the Sleep System, we’ve included in our production process a period of time to dissipate any odors associated with this; in a controlled environment before applying the film. Also, there are no chemical off-gassing concerns associated with the film.

The exact life expectancy of your SWITLIK Sleep System is determined by numerous environmental variables. Our unique design and features combat many of the conditions which normally lead to the demise of the common mattress.

  • The unique design of the sealed Comfort Chamber significantly diminishes oxidation and degradation of the underlying foam.
  • Combining the sealed foam with our signature Tap-It-To-Tune-It valve prevents compression set in the foam (permanent sag/distortion) as air can always be added to the Comfort Chamber which brings the foam back to its original form.
  • In addition, the unique design prevents the mattress from being contaminated via mold, mildew, dead skin, bed bugs, dust mites, or absorbing bodily fluids or odors.

All of this helps to greatly extend the overall life of the mattress. This could very well be the last mattress that you will ever need to purchase.

Our Sleep System meets all federally mandated fire regulations including 16 CFR Part 1632 and 1633. The cover is made of environmentally friendly materials that are all inherently flame retardant (IFR). You can rest easy because SAFETY is in SWITLIK’s DNA

Our Sleep System is made from CertiPUR-US certified foam which means the foam is:

  1. Made without ozone depleters
  2. Made without PBDEs, TDCPP or TCEP (“Tris”) flame retardants
  3. Made without mercury, lead, and other heavy metals
  4. Made without formaldehyde
  5. Made without phthalates regulated by the Consumer Product Safety Commission
  6. It also has low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

The SWITLIK Sleep System meets all federally mandated fire regulations through CFR 1632 and 1633 Flame Testing. Additionally, we do 100% leak testing on all chambers and valves.

The Sleep System has passed a 20-year roller durability test.

Our Sleep System is currently available in Twin XL, Queen and King standard sizing.

Twin XL mattress dimensions: 38”W x 80”L x 10”H, weighing 47 pounds
Queen mattress dimensions: 60”W x 80”L x 10”H, weighing 72 pounds
King mattress dimensions: 76”W x 80”L x 10”H, weighing 93 pounds

The SWITLIK Sleep System can accommodate up to 500 pounds per Comfort Chamber. The Queen and King Sleep Systems are dual Comfort Chambers, supporting up to 500 pounds on each side.

The cover is constructed from 100% Merino wool quilted to 100% wool batting, providing natural flame retardance. The Ventex® Fire Barrier fabric is built directly into the top layer and protects the mattress from combustion. Our Fire Barrier Layer is made of fabric blended from TCF (Totally Chlorine Free) FR Rayon and Para-aramid fibers.

Underneath the cover is the ventilation layer to optimize breathability of the cover. This ensures that our Sleep System stays at just the perfect temperature all night long.

More about Merino wool:
Merino wool is a natural fiber which is soft and comfortable, hypoallergenic, odor resistant, moisture wicking, anti-microbial and launderable.

When air is removed from the Comfort Chamber, it transforms the inherent firmness of the foam into a different, comfortable gelatin-like feel, while maintaining an evenness of support. We think it will feel like you are floating…but you can decide!

That being said, the Sleep System does err more on the softness feel than a firm feel.

Yes, SWITLIK is a proud American manufacturer, making all of our products in Trenton, New Jersey since 1920.

Troubleshooting

Our Sleep System is adjustable through our signature Tap-It-To-Tune-It valve. To let air in, simply depress the valve while the mattress in unoccupied with no load. To let air out while laying on the mattress, simply depress the valve and immediately release it once you have dialed in your perfect level of comfort.

We have great news. As you may have seen upon delivery of your Sleep System, it is virtually impossible to physically let “too much” air out. If the system is very compressed from releasing air, feel free to connect the supplied valve attachment tool to hold the valve open with no load on the mattress. To let just some of the air back in, simply remove all weight from the mattress and depress the Tap-It-To-Tune-It valve with your hand. You can make virtually any adjustment you want, as often as you want, throughout your entire ownership of the SWITLIK Sleep System.

Great news! In the unfortunate event that you puncture your Sleep System you can continue to use it until a repair can be made. The Comfort Chamber will retain its original support from the underlying foam. The adjustability will however be lost (ability to expel air), so we recommend that it be patched. A simple repair kit is included with your Sleep System. Contact SWITLIK Comfort Technology customer service for more information.

If when you are lying on the bed and pressing the Tap-It-To-Tune-It valve, air does not come out, you most likely have a leak. Remove the cover to find the source of the leak.

Yes, replacement covers are available. Please contact Customer Service for more information.

Returns/exchanges

We recognize this is an important investment so we developed a program for you to test the Sleep System in home for 7 days. In the Test Before You Invest program, you’ll receive a demo Twin XL for you to test in the comfort of your bedroom.

You may be wondering why we only offer a demo Sleep System. Frankly, the mattress industry is wasteful. When a 100-day trial program offered by other companies is complete and you return that mattress, it goes to landfill. By offering a demo Sleep System, we are able to cut down the amount of waste eventually making its way to landfill.

Our return policy is simply no-hassle, meaning at any point within 45 days from the original date of purchase you can return your Sleep System. Please contact Customer Service to facilitate your return. All returns within the 45-day window will result in a credit of the full purchase price of the product via the original payment method less a returning fee of 10% MSRP.

Using the round black tool you received in your original package. Simply click it on the Tap-It-To-Tune-It™ valve like you did when you first set up your mattress. Then using your vacuum, connect the hose to the tool and turn your vacuum on for 3 minutes to remove the air. After 3 minutes, your Sleep System can be rolled up and secured using your Return Kit.

While donating your mattress is a commendable action, in order to receive your refund, we ask for you to send your Sleep System back to us. Please contact Customer Service to facilitate your return.

Unfortunately, once the SWITLIK Sleep System is opened, all sales are final. If you’ve ordered the wrong size before it has shipped, please call Customer Service to make a change to your original order.

Please contact Customer Service to facilitate your return.

Use/continued care

Your Sleep System should never be too hot or too cold due to our signature ventilated topper/cover. With that being said, our Sleep System is 100% compatible and safe for use with most common heating pads.

No, the SWITLIK Sleep System does not sleep hot like traditional foam mattresses. We’ve designed our cover to keep you comfortable all night long. Made from 100% Merino wool, the cover is breathable and manages moisture better than any other fiber. A 4-Season material, Merino wool will cool you down in the Summer and keep you warm in the Winter. The ventilation layer within the cover also reduces heat build-up and wicks away moisture.

The ventilation and bottom section of the cover are 100% machine washable. After washing please hang dry. The top cover, constructed from Merino wool is dry clean only, to avoid stretching and shrinking of the wool.

The outer film on the Comfort Chamber is very durable and can be cleaned by soap and water or common (non-bleach) household cleaners, making our Sleep System as easy as possible to clean and sterilize.

Of course! All of our furry friends are welcome to enjoy our comfortable SWITLIK Sleep System. Just be sure not to let them dig or chew... although comfortable, our Sleep Systems do not make for a good pet snack!

The bottom side of our Sleep System is constructed with a non-skid material. Please check to verify that the mattress cover is properly installed and oriented so that the nonskid side is facing down and is not inside-out. Feel free to call one of our sleep specialists at 1-844-SWITLK for further troubleshooting assistance.

Fortunately, turning or flipping the Sleep System is not necessary. One of the many benefits of our Tap-It-To-Tune-It design is the ability for the mattress to recover to its designed shape. In fact, the Sleep System was designed to have a specific top and a bottom for added comfort.

No, since the SWITLIK Sleep System will be inflated within an hour of set-up, you can begin sleeping and adjusting it then. However, it is important to note that due to compression for shipping, you may feel your Comfort Chamber has not fully inflated. The Comfort Chamber will continue to expand for 2-3 days after opening.

Never! You will notice, based on your comfort preferences, that your mattress actually conforms to the contours of your body. The beauty of our revolutionary SWITLIK Sleep System is the ability to engage the Tap-It-To-Tune-It valve to allow the mattress to recover to its designed shape at any point.

Mattress pads are not needed or recommended for use with our Sleep System. While a mattress pad will not in any way harm the Sleep System, it will mitigate both the temperature regulating and comfort qualities of the system. Plus, with our topper/cover and Comfort Chamber being so easy to clean and sterilize and our Comfort Chamber being impermeable to contaminants, an extra layer of protection is simply not needed.

First of all, congratulations on your new dwelling! To compress your mattress to a “moveable” form, simply remove the cover/topper from the Comfort Chamber and connect our valve attachment tool to the Tap-It-To-Tune-It valve on one side and your home vacuum on the other. The tool will be clearly marked as to which side goes where. In a matter of five minutes after you engage your vacuum, the mattress will be compressed and reduced to a manageable and easy to move size. Disconnect the valve tool from the mattress, turn off the vacuum and the process is complete.

We are so excited that you love your SWITLIK Sleep System! Be sure to follow us on social media @SwitlikComfort and share your experience!

How It Works

Our innovative technology will revolutionize your sleep.

See It In Action

Watch the unboxing video.

Watch the Unboxing Video